Our policy lasts 14 Days. If 14 Days have gone-by since your Purchase, unfortunately, we can’t offer you a refund or exchange.
Return the new, unopened items to us within 14 days of delivery.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or Sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, the software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition is damaged or Missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery.
Terms & Conditions:
Refunds (if applicable)
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We only provide store credit for items purchased with a discount or discount code of 20% or more, from our full retail price.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Can I modify or cancel my order?
Due to our efforts to ensure that you receive your order as quickly and accurately as possible, any modifications or cancellation can only be done within 12 hours after you have placed an order. After that, you can no longer cancel the order as our system will automatically forward the order to production process.
Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to Hyphoria, PO BOX 72156 Pine Valley, vaughan ON L4L 9S4, Canada.
If the item was marked as a gift when purchased and shipped directly to you, you'd receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.
To return your product, you should mail your product to: Hyphoria, PO BOX 72156 Pine Valley, vaughan ON L4L 9S4, Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.